Refund and Returns Policy

Refund and Returns Policy

At ZaraFashion.pk, we are dedicated to providing our customers with the highest quality cosmetics and beauty products. We take great pride in offering 100% original, genuine, and premium products that meet strict standards of quality and safety.

Because of the nature of cosmetics and personal care products, and in order to maintain strict hygiene and safety standards for all our customers, we do not accept returns, exchanges, or offer refunds on any of our products. All sales are considered final.

Cosmetics and beauty products come into close contact with the skin and body, and once these items leave our facility, it is impossible for us to guarantee their safety or quality if returned.

To protect our customers from any potential health risks, we must enforce a strict no-return and no-refund policy on all items. This also helps us maintain the integrity of our products and ensure that every customer receives items that are brand new, unopened, and uncontaminated.

Because we do not offer returns or refunds, we strongly encourage all our customers to carefully review product descriptions, ingredient lists, shades, and quantities before completing a purchase.

If you have any questions or need assistance choosing the right product, our customer service team is here to help. Please reach out to us prior to placing your order so we can provide you with all the information you need to make an informed purchase.

While we take great care in packaging and shipping your order to prevent any damage, mistakes can occasionally happen. If you receive an item that is damaged, defective, or incorrect, please contact us immediately within 24 hours of receiving your order at support@zarafashion.pk. Include your order number, a detailed description of the issue, and clear photographs showing the damage or error.

Once we receive your complaint, our customer support team will review the information and work with you to resolve the issue. Depending on the situation, we may provide a replacement product or offer other solutions to ensure your satisfaction. Please note that such cases are handled on an individual basis and must be reported promptly.

All products listed on our site are non-returnable and non-refundable due to the personal and hygienic nature of cosmetics. This includes, but is not limited to:

  • Makeup products such as foundations, lipsticks, eyeshadows, and mascaras

  • Skincare items including creams, serums, and cleansers

  • Fragrances and perfumes

  • Sale and discounted items

  • Gift cards and vouchers

If you have concerns about a particular product, please contact us before purchasing.

Please ensure that the shipping address you provide is accurate and complete. Once an order is dispatched, we cannot change or redirect the shipment. We recommend tracking your package using the tracking number provided once your order ships.

Our team is committed to providing excellent customer service and support. If you have any questions or require assistance regarding your order or our policies, please do not hesitate to contact us at:

Email: support@zarafashion.pk
Phone: +92-XXX-XXXXXXX
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (PKT)

We will do our best to respond promptly and help resolve any concerns you may have.

To reiterate, because of the nature of cosmetics products and for the safety and satisfaction of all customers, all sales on ZaraFashion.pk are final, and we do not accept returns or issue refunds. We thank you for your understanding and cooperation.

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