Frequently Asked Questions (FAQ)
Order & Payment
Who do I contact for help?
For any assistance related to orders, payments, or product inquiries, please contact us at contact@zarafashion.pk. Our customer support team is available Monday to Saturday, 9 AM to 6 PM, and will respond promptly.
How can I place an order on the Zara Fashion?
Browse our wide range of products and add your favorite items to the shopping cart. Once ready, click the cart icon, review your selections, and proceed to checkout. Enter your shipping and payment details and confirm your order.
How can I view and track my orders?
After placing an order, log in to your account and visit the “My Orders” section. Here, you’ll find real-time updates on your shipment status and tracking numbers when your order ships.
Can I change or cancel my order?
You can request changes or cancellations within one hour of placing your order. Please contact us immediately at contact@zarafashion.pk. After this period, orders may already be processed and cannot be modified.
What if my order is already processed? How do I cancel it?
Once your order has been processed and dispatched, cancellation is no longer possible. You can refer to our Refund and Returns Policy for guidance on how to handle unwanted items.
What can I do after I log in to my account?
Members can track orders, update profile information, manage shipping addresses, save payment methods, and view exclusive promotions and offers.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account helps speed up future purchases and lets you track your orders easily.
Delivery
How do I know the weight of an item?
Product weight is listed under the product description on each item page to help you estimate shipping times and costs.
What if the item I want is out of stock?
You can subscribe to restock alerts on the product page. We’ll notify you as soon as the item becomes available again.
What happens if there is a problem with my order?
Contact us immediately at contact@zarafashion.pk with your order number and a detailed description. Our team will work to resolve any issues swiftly.
What is the payment currency?
All transactions are conducted in Pakistani Rupees (PKR).
Which payment methods are accepted?
We accept major credit and debit cards, online banking, and popular local payment gateways like JazzCash and Easypaisa.
How secure is my credit card and personal information?
Your security is paramount. We use industry-standard SSL encryption and secure payment processors to protect your data at every step.
Can I use more than one promo code?
Currently, only one promo or discount code can be applied per order.
How do I get promo codes or discounts?
Subscribe to our newsletter and follow us on social media for exclusive discounts, seasonal sales, and special offers.
How do you deliver products as gifts?
Select the ‘Gift’ option at checkout to include a personalized message. We’ll discreetly package the item for a special presentation.
What is the delivery time for an online order?
Delivery times vary by location but typically take 5-7 business days within Pakistan.
Do you ship internationally?
Currently, we only ship within Pakistan. Stay tuned for updates on international shipping.
What should I do if I receive a damaged product?
Inspect your package immediately upon receipt. Contact us at contact@zarafashion.pk within 24 hours with photos of the damage so we can assist you.
How do I create an account on the website?
Click the “Sign Up” button on the top right corner, fill out the registration form, and submit it. You will receive a confirmation email shortly.
Can I save items in my cart for later?
Yes, items added to your cart will remain saved for 24 hours or until you complete your purchase.
Can I change my delivery address after placing an order?
Delivery addresses can only be changed before the order is processed. Contact us immediately if you need to update your address.